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ServiceLitez - Smarter Customer Service.​ Built for Speed.​

What is​

Vnetix ServiceLitez?​

ServiceLitez is a purpose-built customer service managementapplication on Microsoft Dynamics 365 CRM.​

It gives support teams everything they need to capture, route,track, and resolve customer cases — with built-in SLAmonitoring, smart capacity-based routing, and a centralizedknowledge base.​

Dynamics 365 Native​

Power Automate Integration​

Web API Support​

SLA Automation​

ServiceLITEZ LIFECYCLE

THE CASE LIFECYCLE

Case Created

Manual, Web API, or 3rd- party channel​

Auto Routed​

Capacity-based CSR
assignment​

SLA Starts​

Priority-matched SLA tracking begins​

CSR Responds​

Activity logged; First Response SLA met​

Resolved / Closed​

Customer notified; case marked inactive​

THE SOLUTION

CORE FEATURES

A lightweight, cost-effective CRM built to streamline your entire sales process from Lead to Invoice.

Smart Dashboards​

Real-time views of all cases, high-priority alerts, and CSR performance at a glance.​

Company & Contact Hub​

Unified records linking organizations, contacts, and all related activity history.​

Multi-Channel Cases​

Create cases manually, via web API, or through external integrations with automatic origin tagging.​

SLA Monitoring​

Automated SLA assignment by priority. Warning and failure alerts keep teams ahead of breaches.​

Capacity Routing​

Cases auto-assigned to CSRs with available capacity. Manual re-routing keeps workloads balanced.​

Knowledge Base​

Searchable article library linked directly to cases for fast, consistent resolutions.​

Looking for support?

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+91 7700877231

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